Origo Ground
(A unit of Unisafe Secure Solutions)
Effective Date:14-4-2026
1. Introduction
This Shipping Policy outlines the terms and conditions related to the shipping, delivery, and handling of orders placed on www.origoground.com.
By placing an order with Origo Ground, you agree to the terms mentioned below.
2. Order Processing
2.1 Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
2.2 Order Confirmation
- Once your order is placed, you will receive an order confirmation via email/SMS
- Processing begins only after payment is successfully verified
2.3 Delays in Processing
Order processing may be delayed due to:
- High order volume
- Product availability issues
- Incorrect or incomplete address details
- Technical or payment verification delays
3. Shipping & Delivery Timelines
3.1 Standard Delivery
Estimated delivery time: 3–7 business days across India
3.2 Remote Area Delivery
For remote or non-serviceable locations, delivery may take 7–10 business days
3.3 Delivery Partners
We work with trusted third-party courier and logistics partners to ensure safe and timely delivery.
4. Shipping Charges
4.1 Applicable Charges
Shipping charges (if applicable) will be displayed at the time of checkout.
Charges may vary based on:
- Delivery location
- Order size/weight
- Product type
4.2 Free Shipping
Free shipping (if offered) will be clearly mentioned on the website or promotional campaigns.
5. Order Tracking
Once your order is dispatched, you will receive:
- Tracking ID
- Courier partner details
You can track your shipment via:
- Email/SMS link provided
- Courier partner website
6. Delivery Guidelines
6.1 Address Accuracy
Customers must provide complete and accurate shipping details.
Origo Ground is not responsible for delivery failures due to incorrect information.
6.2 Delivery Attempts
Courier partners will make 2–3 delivery attempts.
If unsuccessful, the order may be returned to us.
6.3 Recipient Availability
Ensure someone is available at the delivery address to receive the package.
7. Delays & Exceptions
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions or lockdowns
- Courier/logistics disruptions
- Unforeseen operational issues
Origo Ground shall not be held liable for delays caused by such external factors.
8. Damaged or Tampered Packages
8.1 At the Time of Delivery
Do NOT accept the package if:
- It is visibly damaged
- Packaging is tampered
8.2 After Delivery
If damage is noticed after opening:
- Report within 48 hours of delivery
- Share photos/videos as proof
9. Lost or Undelivered Shipments
In rare cases where an order is:
- Lost in transit
- Marked delivered but not received
Please contact us immediately. We will:
- Coordinate with the courier partner
- Investigate the issue
- Provide a resolution (replacement/refund if applicable)
10. International Shipping
Currently, shipping is limited to India only.
For bulk or international orders, contact us directly at:
info@origoground.com
11. Contact Information
For any shipping-related queries:
Origo Ground
(A unit of Unisafe Secure Solutions)
Address:
B2/4, Ground Floor
Sri Agarsen Housing Society
Sector-7, Plot no-10
Dwarka, New Delhi – 110075
Email: info@origoground.com
Phone: 72101 70010